Terms of service

These terms apply to your use of the ROVEX online store and to any order you place with us. By using this website or placing an order, you agree to these terms.

1. About us

ROVEX is an online store serving customers in the United Arab Emirates. You can contact us at rovexxofficial@gmail.com.

2. Products and prices

We try to describe products and show photos as accurately as possible. Prices are shown in UAE dirhams (AED). We may update prices or product information at any time, but changes do not affect orders already confirmed.

3. Orders

Placing an order is an offer to buy. An order is accepted when we confirm it. We may cancel or refuse an order, for example if an item is unavailable, if there is an error in the price or product information, or if we cannot reach you to confirm delivery details. If we cancel a prepaid order, we will refund you.

4. Payment

You can pay by card at checkout or choose cash on delivery where it is offered. For cash on delivery, payment is due in full when the order is delivered.

5. Delivery

We deliver within the United Arab Emirates. Delivery times and charges are explained in our delivery policy. You are responsible for giving a correct address and contact number.

6. Returns and refunds

Our returns and refunds policy explains how to return an item and when you can receive a refund.

7. Safe use of products

Please read and follow any instructions that come with a product. Use tools such as pressure washers, vacuums and safety tools carefully and for their intended purpose.